What types of songs can I upload?
Artists can upload songs in the standard MP3 format only. We do not currently accept any other file types. Each song must be less than 10MB in size.

How can I make MP3s from a CD and/or a another song format?
There are various programs that can be used to create MP3s. We recommend using iTunes for both Windows and Mac users.

How do I change my songs to .mp3 files using iTunes?
The default format for iTunes is an AAC file or .mp4 file. Change the import file to .mp3 by going to the iTunes "Preferences," then the "Advanced" tab, then the "Importing" menu item. In the "Import Using" drop down menu select "MP3 Encoder" and the try re-importing your tracks, or simply right click the track and select the option to "Convert to MP3".

What is the recommended settings for songs to be encoded and uploaded?
We recommend that all songs uploaded have a bitrate of 128 kbps and a frequency of 44kHz Stereo.

I just uploaded my songs successfully but they won't play.
Please give each track you uploaded up to 15 minutes to finish the encoding process. If it continues to not play after 15 minutes, try to re-encode your track using iTunes in the recommended settings (above) and then re-upload them.

Why do my songs play too slow/fast?
Songs that play too fast or too slow are often the result of unusual settings, or incorrect MP3 files. Encodings made with mp3pro technology are NOT compatible. Try re-encoding your MP3s using the recommended settings (above) and then re-upload them.

Why do my songs load but never play?
Songs that load but do not play are songs encoded with unsupported MP3 compressions. Encodings made with mp3pro technology are NOT compatible. Try re-encoding your MP3s using the recommended settings and then re-upload them.

When I go to an artist profile, the player isn't showing up. Why?
We recommend you try updating your browser version and your version of Adobe Flash by going to: http://www.macromedia.com/software/flash/about/

What is the recommended browser to use for NuConrad?
We recommend using the newest versions of Mozilla Firefox.

How do I log in?
By clicking on the "LOGIN" link on the top right of the site (or here) you'll be brought to a screen which allows you to login with your username and password.

I lost/forgot my password; how can I get it back?
On the Login page, there is a link below the password field to allow you to recover your password by using your email address you used to sign up for your account. In order to recover a lost username please email support[at]NuConrad[dot]com and provide the email address you used to sign up for the account.

Why can't I upload my photos?
If you cannot upload your photos it may be an issue with your browser, first try updating your browser to the newest versions of Mozilla Firefox or Safari. Your image may also be too large (more than 5 MB) or in the incorrect format (not .jpg, .giff, or .png).